Whirlpool Home Delivery Network
Delivery & Installation Policy

About Whirlpool Home Delivery Network

Congratulations on purchasing a Whirlpool Corporation product! Our family of brands includes Whirlpool, Maytag, KitchenAid, and Amana.

Certain retailers have engaged Whirlpool Home Delivery Network as an option for delivery and installation of Whirlpool Corporation products. Your purchasing transaction is still between you and the retailer, but Whirlpool Corporation and its network of authorized delivery and installation agents have been contracted to deliver your appliance directly to you. In this policy, we may refer to Whirlpool Corporation as “Whirlpool,” “we,” or “us.”

Available services

Your retailer’s checkout process will present the available options for delivery & installation of your new appliance, uninstallation of your old appliance, and haul away of your old appliance. Availability of these services may vary based on retailer, product type, and your location. For example, built-in appliances or appliances that require a gas connection may not be available for installation due to local regulations.

We may refuse delivery, installation or haul-away services for safety or other reasons, such as local laws or regulations. Delivery and installation policies and areas of service are subject to change.

Order Cancellations or Rescheduling

If you would like to cancel or reschedule your delivery, you may contact us at:

1-866-931-5743

Refunds will be handled by your retailer. Any changes requested to your order may result in cancellation of your order and require you to place a new order with your retailer.

Fees

Fees for Whirlpool Home Delivery Network services are set and charged by the retailer. Please contact your retailer with any questions about delivery and installation service fees.

Returns

Return, refund, exchange policies, and associated fees, are set by the retailer. Please consult your retailer’s returns policy or contact your retailer with any questions about returns, refunds, or exchanges.

Contacts and Communications

When you choose Whirlpool Home Delivery Network, your retailer may pass information to us about you, including your name, address, and contact information. You acknowledge that we and our delivery agents may contact you about your order and delivery status, including through automated / auto-dialed calls or messages. In particular, we may contact you to:

Confirm details of your order and invite you to schedule delivery.
Notify you when your appliance leaves our distribution center so you can anticipate estimated arrival (usually about 4 business days before delivery).
Remind you of your upcoming delivery (usually the day before).
Notify you when your product is about to arrive.
Arrange rescheduling or adjustments to your delivery.

Scheduling

Depending on your delivery area, you may be able to select preferred delivery dates or time windows via the checkout experience or through an online scheduling portal. Delivery date requests are only requests, not confirmed delivery windows. We’ll contact you directly to finalize your delivery date and time.

Delivery dates that we provide are estimates and subject to change based on product availability, your location, and other factors. Deliveries may take up to two additional weeks for outlying areas.

If your order contains multiple products, products may be held until arrival of all products in a single delivery.

If we are unable to contact you to schedule your delivery after a reasonable number of attempts, your order may be subject to cancellation. If you have a scheduled delivery and are not available to, or do not, take delivery at the scheduled time, you may be subject to additional fees as determined by the retailer.

Preparing for Delivery

When you use Whirlpool Home Delivery Network for delivery and installation, we’ll supply the parts needed to get your appliance installed. If you’re installing yourself, you will need to make sure you have the right parts and hookups, or else purchase them separately.

Be sure to measure your home so your appliance fits through each hall and doorway and fits in your space. Installation fees include basic installation, but not things like new connections or cabinetry modifications.

To help make your delivery go smoothly:

Inspect your space

Check for proper plumbing and correct water lines for products like washers, dishwashers or refrigerators with a water dispenser.
Ensure there are nearby electrical outlets that fit your new appliance plug.
If you do not have proper plumbing or outlets, installation may not be possible and installation fees will not be refunded.
Deliveries above the 5th floor will only be made with a working elevator.

Map out a path of entry.

Measure the width of each doorway, hallway and stairwell the product may pass through.
If necessary, your delivery crew will remove your exterior doors (hinge pins) to gain access.
Make sure the pathway is clear of personal items, including tables or furniture that may get in the way.
We won’t remove interior doors, handrails, banisters, screen doors or any personal possessions.

Measure your cutout

Measure height, width and depth of your space to ensure the dimensions of your product match.
Some products will need some breathing room for venting, hookups and to allow doors to open:
Measuring for a laundry space: Add 1" of space on the sides of and in between the washing machine and dryer. Add 6" in the back of both the washing machine and dryer for venting and hoses.
Measuring for a refrigerator: add ½" on each side for venting.
Cabinet modifications will not be made.

Arrival & installation

When your appliance is delivered, make sure you’re available to sign and inspect it to ensure you’re satisfied. If you’re not available, someone 18 years or older must be there to sign.

Inspect your appliance

Upon delivery, please inspect your products for any damage. If you see any issues, let your delivery crew know immediately. Do not accept a damaged product if you want to return or exchange it. Please refer to your retailer’s Return Policy for more information about returns and exchanges.

What to expect

Our delivery team will use coverings to protect finished floors. If you selected installation, we'll make sure your appliance starts and runs properly.

Keep in mind:

Appliance accessories will only be installed if purchased with a companion appliance.
We offer installation for pedestals purchased with companion appliances.
If you requested haul away but not uninstall, make sure all old products are unhooked, emptied and moved to an area where they can easily be removed.
If you did not request installation, your appliance will be delivered to a spot you designate. It will be removed from the packaging for you to inspect.

Installation Details for Specific Appliances

Dishwashers

Depending on your location and local requirements, we may not be able to offer installation for hardwired products. Be sure to check if your hookup requires hardwiring. Your cart at checkout will indicate if installation is only available for plug connections.

Installation services include:

Uncrating and removing packing materials
Supplying and attaching a water supply hose to the water shutoff valve and inlet valve on the dishwasher
Purging the water line
Connecting drain hoses to the existing drain system
Testing the dishwasher for proper operation
Hauling away trash

Preparing for a dishwasher installation:

Uninstall the existing dishwasher before the delivery agent arrives.
Make sure the water shutoff valve connection is exactly 3/8" MPT.
The delivery agent will have power cord, drain hose and water supply line measuring 6' in length. Please be sure your connection points are within this 6' range.
Make sure the flooring under the dishwasher is level throughout the cavity and kitchen.
The delivery agent won’t attempt to connect or disconnect to saddle or needle type valves, only permanent in-line water valves.
The delivery agent won’t splice or tie together any water or drain lines.

Washers

Installation services include:

Uncrating and removing packing materials.
Unpacking interior.
Connecting water hoses.
Connecting the drain line.
Installing feet.
Removing packing bolts or straps.
Leveling.
Hauling away trash.

Parts included with a washer installation (sold separately if you do not select installation services):

Water inlet hoses
Drain hoses

Preparing for a washer installation:

Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for washers
The delivery agent will only turn the water off at the specific valve where washer water lines are attached. House main water valves won’t be turned off.
Make sure water shutoff valves are in a safe and accessible location. Otherwise, the delivery agent will not be able to access it.
If you plan on ordering a stacking kit, make sure you order it at the same time as the washer and dryer so they can be installed together.
The delivery agent won’t reconnect or reuse any existing water or drain lines.
The delivery agent won’t connect to hot or cold water supplies or drain pipes that are less than 39" above the floor.

Gas and electric dryers

Installation services include:

Uncrating and removing packing materials
Attaching legs
Leveling
For gas: Supplying and connecting the gas flex line to the existing shutoff valve
Attaching the power cord
Supplying and connecting an approved 4" x 8' vent pipe and up to 2 elbows
Attaching the steam assist kit if required
Plugging the unit in and testing it for proper operation
Hauling away trash

Parts included with a dryer installation (sold separately if you do not select installation services):

For electric: 3-prong electrical cord and 4-prong electrical cord
For gas: ⅜" flex gas line
Steam assist kit (if needed)
Dryer venting

Preparing for a dryer installation:

The delivery agent can only connect to the venting supplied with the installation, which is a new 4" rigid pipe that is within 8' of the appliance. They cannot connect to plastic or foil venting
Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for dryers.

For gas:

The delivery agent won’t perform LP gas conversions.
Make sure the electrical outlet is properly secured in a junction box with a cover plate and is less than 2' from the back of the appliance.
Garage installation code requires the dryer is a minimum of 18" above the parking surface..
If the dryer is installed in a closet, make sure proper ventilation requirements are met. Review the manufacturer’s installation instructions to check..
If you plan on ordering a stacking kit, make sure you order it at the same time as the washer and dryer so they can be installed together.

Gas and electric ranges

Installation services include:

Uncrating and removing packing materials
Unpacking the interior
Installing the anti-tip device
For gas: Supplying and connecting approved 4' flex gas lines
For electric: Supplying and connecting a 40 Ampere rated and UL approved 3- or 4-prong power cord or hardwiring where code permits
Plugging in and testing for gas leaks or proper operation, depending on gas or electric
Hauling away trash

Parts included with a range installation (sold separately if you do not select installation services):

For electric: 3-prong electrical cord and 4-prong electrical cord
For gas: ½" ID flex 4' gas line

Preparing for a range installation:

The delivery agent will install any anti-tip devices.
For electric: Make sure the electrical outlet is securely attached to the wall or floor and meets the National Electrical Code requirements for ranges.

For gas:

The delivery agent will only connect to an approved operational gas shutoff valve that is within 4' of the range.
The delivery agent won’t route a flex gas line through a cabinet or fixed walls and floors.
The delivery agent won’t provide conversions for the LPG fuel source.
The delivery agent won’t install on a carpeted floor.
The delivery agent isn’t responsible for vent connection.

Refrigerators

Installation services include:

Uncrating and removing packing materials
Unpacking the interior
Supplying and connecting the water line to the existing water shutoff valve
Purging the water line
Plugging in the refrigerator
Leveling
Flushing the refrigerator water system where applicable
Testing the refrigerator for proper operation
Installing handles on the refrigerator and freezer doors if needed
Hauling away trash

Parts included with a refrigerator installation (sold separately if you do not select installation services):

7' nylon braided water line

Preparing for a refrigerator installation:

The delivery agent will try to remove refrigerator and freezer doors, if necessary, to get it into the home.
The delivery agent won’t attempt to connect a valve that is further than 6' away from the refrigerator.
The water line must be long enough to allow for the refrigerator to be pulled out for cleaning and servicing.
The delivery agent won’t drill any holes through fixed walls or floors.
The delivery agent won’t attempt to connect or disconnect a water line in a location where they can’t fully stand up or that doesn’t have enough light.
The delivery agent won’t attempt to connect or disconnect to saddle or needle valves, only permanent in-line water valves.
The delivery agent won’t attempt to connect or disconnect any water lines where ceiling tiles or other obstructions impede the valve.
Make sure the cabinet opening is large enough for the refrigerator. No cabinet modifications will be made.
The delivery agent won’t connect to copper water lines or reuse any existing water lines.
Make sure water shutoff valves are in a safe and accessible location. Otherwise, the delivery agent will not be able to access it.

Microwave/hood combination

Installation services include:

Uninstalling the old product
Remove packing materials.
Installing mounting hardware to the backsplash
Adjusting the blower to meet the existing duct
Securing the unit to the cabinet
Testing the unit for proper operation
Hauling away trash

Preparing for a microwave/hood combination installation:

Ensure the top cabinet mounting holes from the existing microwave/hood combination are the same size or smaller than the new mounting holes and won’t compromise their integrity.
Make sure a receptacle is located in the cabinet above the microwave/hood combination.
If removing the existing microwave/hood combination may cause damage to wall treatments, cabinets or other fixtures, the delivery agent will not remove it. This includes microwave/hood combinations that are caulked to tile or backsplashes.
The delivery agent won’t drill or cut into any solid surface such as granite, corian or marble.
Verify that the venting lines up with and meets all the manufacturer specifications, meaning there should be no hazardous vent materials such as flexible ducting or venting that’s the wrong size. The delivery agent won’t supply any venting and will not connect to any ducting that’s not already in place. No modifications to venting or cabinets will be made.
The back wall plate won’t be removed if it may cause property damage.
Make sure stripped out top cabinet bolts from the existing unit are removable.
If the uninstall of the old unit is complex, installation won’t be completed. Examples of complex situations include a modified power supply, a unit that has been screwed directly to the cabinet or a unit that has been modified or partially disassembled.

This online merchant is located in the United States at 600 West Main Street, Benton Harbor, MI 49022.